Return & Refund Policy

Refund & Cancellation Policy

At Zhoomi.com, we are committed to providing you with the highest level of customer satisfaction. We understand that quality is paramount, which is why once our products are opened, they cannot be repackaged or resold. As a result, we do not accept returns on any opened merchandise. This is part of our dedication to maintaining the integrity and quality of our products.

In exceptional cases, we will process a replacement request for the product, but this will only be done under unusual circumstances. Once a replacement request is approved, it will be processed within 8–10 days from the date of the request.

If you receive a damaged product, please report it to us within 24 hours of delivery. After your request is approved, we will arrange for pickup from your location and return it to us. Upon receiving the product, we will conduct a thorough quality check. Based on that, we will either issue a replacement or provide store credit, depending on your preference.

Please note:

No exchanges or refunds on sale items, or any opened or used products
Zhoomi.com is not responsible for damage after delivery
Allow 1 to 3 weeks for your return request to be processed
We must receive damage/missing item complaints within 24 hours of delivery

For assistance, email us at: care@zhoomi.com

Important Notes:

Damages caused by negligence or incorrect application are not covered under the Returns Policy.
No exchange or return for skin reactions, fragrance dislikes, or color variation issues.
Always check the ingredients list and perform a patch test prior to full use.
An unboxing video is MANDATORY for replacement requests. The video must clearly show the sealed package, unboxing, and product condition.
Refunds will be credited within 6–7 working days from the date of approved refund request.

Cancellation Policy

Orders placed on www.zhoomi.com can be cancelled within 2 hours of placing the order. After 2 hours, cancellation is not allowed and no refund will be made.

For cancellations within the 2-hour window, please email us at info@zhoomi.com with your order details.

Out of Stock Items

We apologize for the inconvenience. You may wishlist your favorite products, and we’ll notify you via automated email once they are back in stock — so you can order with just one click.

Payments

Zhoomi.com offers multiple convenient payment methods:

Credit Cards (Visa, MasterCard)
Debit Cards (Visa Electron, Maestro)
Net Banking (All major Indian banks)
Cash on Delivery (Pay in cash when your order arrives)
UPI
Cheque/Bank Transfer (for users without card access)

All online payments are secured through trusted payment gateways using encryption technology. It is 100% safe to pay via card, UPI, or net banking.

If a refund is requested for reasons such as duplicate payments or voluntary cancellations, we may process it at our discretion. However, we reserve the right to deduct processing fees, including payment gateway charges or any administrative costs. These fees are subject to revision without prior notice.